Terms and Conditions

Legal Contract Binding

When a client purchases a service from IngramSpark Books, they agree to the Legal Contract Binding. This includes the handling of legal notices related to Trademarks, Patents, and legal claims. If a client chooses to close their business, they are required to submit proper cancellation documentation to remove their legal name from business records. This process helps protect the business owner from legal liabilities connected to an infringing business name. Failure to provide the required documentation releases IngramSpark Books from any responsibility for legal damages arising from such infringement matters.

Revision Policy

The number of revisions available is determined by the package you select. You may request revisions as outlined in your package details. Our goal is to deliver services that meet your expectations, and we will continue revisions until your requirements are fulfilled. No additional charges apply unless the original design concept is altered. Revised designs are typically delivered within 48 hours.

Any revisions or changes requested after final approval of logo designs will be treated as a new order and billed separately.

Refund Policy

IngramSpark Books’s refund policy will not apply under the following conditions:

• A special package has been selected.
• The primary design concept has been approved.
• Revisions have been requested.
• The cancellation is due to reasons unrelated to the company.
• No communication has occurred for more than two weeks after project initiation.
• Company policies have been violated.
• Another company or designer has been engaged for the same project.
• The creative brief lacks required information.
• A complete design change has been requested.
• The refund request exceeds the allowed submission timeframe.
• The business is closing, changing ownership, or renaming.
• Reasons such as a change of mind, partner disagreements, or unrelated issues are not eligible for refunds under any circumstances.
• If a service bundle is purchased and dissatisfaction applies to a single service, refunds will apply only to that specific service and not the entire bundle.
• No refunds will be issued after seven days from the date of purchase.
• Services including, but not limited to, Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting, and Paid Plugins (SSL/DDoS) are non-refundable.
• Website-related refunds will not be considered once design approval has been granted and development has begun.
• No refunds will be processed once logo or website designs are approved.
• A partial refund (up to 25%) may be issued if the client fails to provide an initial design brief within ten days of placing the order.
• Refunds will not be issued after final file delivery and client approval.

Note: IngramSpark Books reserves the right to decline any project or terminate a contract when deemed necessary. Following a refund, the client forfeits all rights to use the designs for any purpose. All refunded designs remain the sole property of IngramSpark Books.

Claim Your Refund

To request a refund in accordance with our refund policy, please follow the steps below:
You may submit your request by:

• Calling our Toll-Free Number: +44 7782272479
• Using Live Chat: Click here to start chat now
• Sending an email.

Once your refund request is received, it will be reviewed promptly. After the necessary evaluation is completed, the refund process will be initiated.

Upon receipt of a refund, you will no longer retain any rights to designs submitted by IngramSpark Books. Relevant information will be submitted to Government Copyright Agencies to ensure legal compliance.

Quality Assurance Policy

We make every effort to meet your requirements, and our designers work diligently to deliver results aligned with your expectations.

Each design is carefully researched and thoughtfully developed to maintain consistent quality standards.

WE OFFER SATISFACTION GUARANTEE

• Unlimited revisions are provided to help ensure satisfaction.
• We strive to meet and exceed reasonable expectations.
• Revisions continue until satisfaction is achieved, within the limits of your selected package.

Delivery Policy

• Final deliverables will be sent to the registered account on the date specified in the Order Confirmation, along with a confirmation email.
• Turnaround times depend on the selected package, with a minimum delivery period of two business days.
• For urgent requests, please contact our customer support team.

Record Maintenance

IngramSpark Books retains records of finalized designs. If files are misplaced, copies can be provided upon request. File retrieval may incur additional charges.

Customer Support

Our customer support team is available 24/7 to address questions and concerns and provide assistance when needed.

Communication Policy

• You acknowledge that IngramSpark Books is not responsible for communication from email addresses or phone numbers not associated with our official domain (..@ingramsparkbooks.com) or those not listed on our website.
• We are not liable for damages resulting from contact information not issued by us.
• Project reactivation charges may apply if there is no client response for 45 days.
• We accept full responsibility for communications conducted through our verified domains and listed contact channels.